We are sorry to hear that. If you are not satisfied with your purchase, you can return them to us ONLY in its original condition within 14 days of receipts.
Returned items must be in its original condition, including costumes and accessories.
Original condition includes the packaging and product condition.
Non-returnable items include balloons and decoration products.
In some cases, you maybe required to provide a footage or photo of the defective product for evidence in order to refund or replace the product.
If you would like to start a refund process, please contact our Customer Support team and provide the following information:
*Customers will be responsible for the return's postage cost. Party Force reserves the right to deny any return.
In order to maintain our operation efficiency and inventory management, once the products are placed, it cannot be cancelled.